Seeking solutions to accounting and sign-in/sign-out challenges, Tammy Lariz finds that OnCare lightens her load while reducing costs and boosting parent satisfaction.

Play ‘N’ Learn Preschool

Tammy Lariz operates a successful Silicon Valley child care center, but some frustrating, time-consuming hassles led her to explore possible technology solutions. She never got very far with these alternatives. "The customer service just wasn’t there," she says "and these companies’ technical staff didn’t know how to communicate with me—I just gave up."

While attending a PACE (Professional Association for Childhood Education) conference, she met OnCare Director Simon Ho and Consultant Robynn Brown. She clicked instantly with these OnCare representatives.

She explained her dissatisfaction with the sign-in/sign-out process, discussing how staff had to re-write the sign-in/sign-out cards each month, and her need to pay them for their time wasted on this unprofitable task. Her accounting system, too, needed an expensive upgrade that would require re-entering all staff and family data. Simon and Robynn listened closely and explained how OnCare could help in plain terms. Even better, they returned her phone calls promptly as the relationship progressed. Once Tammy chose OnCare, they continued to make her feel comfortable with implementation at every step of the way.

"I thought I might be a little overwhelmed with the new technology, but the OnCare system is beyond userfriendly," says Tammy. "And if I ever do get momentarily confused, I pick up the phone and have my answer in seconds. I also received detailed easy-to-understand, step-by-step instructions."

Two parent sign-in/sign-out computers are now in place, and the long lines that used to form at day’s end are a thing of the past. Parent satisfaction has soared.

The administrative assistant that performed much of Tammy’s accounting is now no longer necessary and that costly accounting system upgrade wasn’t needed. She pays much less for the OnCare solution.

"Every function, every service, is accessible from one Web site. Before, we had to move from one system to another to do our jobs. Our parents can visit the Web site to get our monthly newsletters, calendars, photos of their children, accounting statements, and more. Today’s world is an online world, and the vast majority of parents are more likely to read email or Web information. And since we don’t have to print things out—we save tons on paper costs!"

Tammy can even manage her staff more efficiently by going online to verify their hours. She can make certain any time off has been approved, and she can monitor the number of absences and late arrivals. With 30 employees, managing this process online is far superior to pouring through multiple timecards.

"I am so much more relaxed and confident knowing that the OnCare system is in place," Tammy concludes.

To learn more about Tammy’s OnCare experience and to enhance your confidence and control over your center while reducing operating costs, contact OnCare today!

To bring the power and convenience of the Internet to your center, contact OnCare Services: Call toll free 1-866-921-4267, send an email to info@oncareservices.com, or visit www.OnCareServices.com.